the #1 specified brand in commercial markets

Frequently Asked Questions

Have a question? Read our FAQs below to find a solution.
Still looking? Contact us for a solution!
M–Th 8am–5pm, F 8am–3pm EST
Customer Service & Support

877.894.6448
customerservice@wingits.com

Sales & Orders

866.990.0235
sales@wingits.com

General Info

For 23 years, WingIts® has expertly designed and manufactured bathroom accessories, fastening systems, and ADA compliant products for hospitality, healthcare, government, and other commercial markets throughout North America. As the #1 specified brand in hospitality and leader in innovative design, we deliver masterfully crafted and engineered high-quality, cost-effective solutions. WingIts® industry leadership is attributable to our firmly established global vendor partnerships, exceptional customer service, and durable products designed for a lifetime.

View our about us page

During normal business hours (M-Thursday 8 AM to 5PM EST, Friday 8AM -3PM EST) you can contact Customer Service & Support via phone at 877.894.6448 or email customerservice@wingits.com

We offer limited lifetime warranties for most products. For more information, please contact support@wingits.com.

Virtually all WingIts® bathroom accessories are composed of 18/8 (304) Stainless Steel. For maintenance and care of stainless steel and our other product materials, please refer to the maintenance documents linked below:

Solid Surface Care

Stainless Steel Care

Cast Marble Care

Shower Seat/Tub Bench Care

LED Mirror Care

Yes! We partner with the top major hotel brands to design custom products, producing prototypes in as little as 6 weeks. View our custom design page here.

We partner with many large distributors, as well as have our products on Amazon, Wayfair, Home Depot. View our consumer where to buy page.

For commercial project orders please contact our Sales team at 866.990.0235 or sales@wingits.com.

Our log in section of wingits.com is a wonderful tool that offers CAD, Revit, Spec Sheets, Installation Guides, and hospitality specifications. Click HERE to register

stainless steel

We sculpt and forge from pure 18/8 (304) stainless steel, which is the perfect combination of corrosion resistant, antibacterial, and longevity.

Absolutely! We have a custom paint shop where we utilize a proprietary polyfibrous paint (the same paint used on stop signs) to create beautiful, custom finishes that will last a lifetime. Contact our sales team for more info: sales@wingits.com 

 BridgeBind™ Technology is what sets our bath accessories apart from the competition, by making them superior in both material and structure. BridgeBind™ Technology is the result of drilling a hole completely through stainless steel tubing, inserting a solid stainless steel pin, and HeliArc® welding the pin to the far point of the tube. This innovative process solidifies the pin and tube into one piece and creates the ultimate structural bond and eliminates joints.

While other companies use chrome plating, which is toxic to the environment and employs inferior metals, WingIts® achieves our mirror-like finish by polishing our stainless steel with an innovative design process called Tri-Linear Buff Technology™.

Wood

Yes, please contact sales@wingits.com for more information.

Each piece is handcrafted in our Production Division Americas facility located in East Windsor, New Jersey.

Yes, all our wood products come standard with MASTER Anchor™ fasteners for ease of installation when adequate structural blocking is not available.

Cast Marble

Except for our shower pans, our cast marble products are not intended for floor installation. Our shower pans are available in a variety of sizes and drain locations.

If you are installing our cast marble panels over existing tile, please contact sales@wingits.com for additional guidance.

We ship our cast marble products in a-frames to protect the product during transit and allow for easy offloading at the jobsite. We also automatically include a 2% product overage for panels and accessories to ensure your project stays on time.

Lighted Mirrors

They are a CRI of 85+.

We offer color temperatures between 3000k-6500k, lighted mirrors in hotels are typically between 2700k-3000k.

Stainless steel safety locks and safety backed glass come standard on every WingIts® mirror.

Yes, our mirrors are RoHS compliant, UL listed, and IP44 rated.

No, our chassis is setup to be mounted in one orientation only.

Shower Seats & Tub Benches

Yes, with the exception of our portable tub bench. 

Both our collections of shower seats and tub benches are available in a variety of finish options with custom options available. Please contact sales@wingits.com to inquire further.

All of our shower seats and tub benches are permanent, with the exception of our portable tub bench (WHPTB).

Fasteners

WingIts® Fasteners were originally designed for the aerospace industry. The first fastener was about 3/16” tall and designed to be used in the next-generation composite-skin fighter jets. WingIts® fastening technology was superior to the precision-rivet system being used, allowing for looser tolerances and eliminating more than half the quantity needed in installation. This fastening technology needed to be able to handle millions of cycles of vector (directional) and vibratory forces. WingIts® brought this fastening technology to Commercial Construction by creating a fastener that could install grab bars to exceed building codes in existing conditions. This was so significant that the building industry, HUD, and the Department of Justice (DOJ) attended the independent testing to verify the results. Since 1999, the DOJ and HUD have accepted WingIts® Fasteners as the only alternative to “adequate structural blocking”.

Today WingIts® fasteners are the strongest hollow-wall anchors in the world. They are used to install bathroom and room accessories when adequate structural blocking is not available.

WingIts® World’s Strongest Fasteners® are made to install WingIts® bath accessories, shelves, and ADA compliant products.

We offer several unique fasteners, and the appropriate WingIts® Fastener is determined in part by the product being installed. So, let us know the product you are installing, and we will advise whether there is an appropriate WingIts® fastener for your install.

View our fasteners here.

Please contact support@wingits.com for more info.

Fasteners are included with all WingIts® baskets, towel racks, footrests, and shelving.

For the fasteners with Stainless Steel (SS) wings, longer installation screws are available for thicker wall substrates or to mount through thicker objects onto the wall.

For fasteners with Fire-Retardant Plastic (FRP) wings, longer installation screws will allow thicker objects to mount to the wall, but the wall substrate must not exceed 1.2″ (30.5mm) thick.

Please contact support@wingits.com for more info.

For the fasteners with Stainless Steel (SS) wings, the center install screw can be removed, allowing the wings to fall into the hollow of the wall. After the faceplate is removed, the wall can be patched.

For the fasteners with Fire- Retardant Plastic (FRP) wings, there are two options:

  1. Option 1: Drive the screw deeper into the faceplate until the faceplate creates a cup in the wall surface that can be patched over.
  2. Option 2: First remove the center install screw. Once the screw is removed, the faceplate can be pulled out on an angle away from the wall so the stem can be snipped or broke, allowing the wings to fall into the hollow of the wall. After the faceplate is removed, the wall can be patched.

Many WingIts® products are interchangeable, and some WingIts® fasteners are reusable. Before removing, determine whether the object mounted with WingIts® fasteners can be removed and replaced with another product.

Please contact support@wingits.com for more info.

For questions about which WingIts® Grab Bars are compatible with which WingIts® fasteners, please contact support@wingits.com for more info.

WingIts® provides weight ratings for specific applications utilizing our patented fasteners and not for our fasteners only as this rating by itself has no real meaning. For example, the weight rating of an object that projects off the wall 3 inches (76.2mm) (see A below) will be much lower than an object that has NO projection off the wall in shear (see B below).

Our fastening technology created the World’s Strongest Fasteners® specifically designed to handle vector and vibratory forces. But for any of our fasteners, load capacity is not cumulative, the distance of wall interaction is important, and shear load capacity will be greatly reduced as an object projects off the wall.

For WingIts® to provide any ratings, we need to know:
a. The specific object(s) being mounted.
b. The exact details of the wall construction.
c. The nature of the application.
d. The specific WingIts® fastener used to secure the installation.

We are happy to assist you in analyzing any project utilizing WingIts® solutions. Please contact support@wingits.com for any requests regarding use of WingIts® products or weight ratings for your project.

For the fasteners with Stainless Steel (SS) wings, the max wall substrate thickness is 1 1⁄4″ for the standard screw (1⁄4″-20 x 4″). Longer installation screws are available for thicker wall substrates (see: Are longer screws available for WingIts® fasteners?)

For the fasteners with Fire-Retardant Plastic (FRP) wings, the max wall substrate thickness is 1.2″.

Please contact support@wingits.com for more info.

Fasteners with Stainless Steel (SS) wings are typically installed into 5⁄8″ drywall with tile. Only fasteners with Stainless Steel (SS) wings are acceptable for acrylic/fiberglass surrounds and plaster. For these fasteners, the acceptable wall substrates (which exceed all building codes for grab bars) are:

  • 5⁄8″ Drywall—Painted or Wallpapered
  • 5⁄8” Drywall with Tub Surrounds
  • 1⁄2″ or 5⁄8″ Drywall with Tile, Marble & all Stone substrates
  • 1⁄2″ or 5⁄8″ Drywall with any Panel type, including Fiberglass, Faux Marble, Acrylic, and Plastics
  • Multiple layers of Drywall, Plaster, and Lath
  • 1⁄4″ Acrylic/Fiberglass Tub Surrounds
  • Most Wall Panels, All Masonry type boards—with or without decorative panels

For fasteners with Fire-Retardant Plastic (FRP) wings, the acceptable wall substrates are:

  • 5⁄8″ Drywall—Painted or Wallpapered
  • 5⁄8″ Drywall with Tub Surrounds
  • 1⁄2″ or 5⁄8″ Drywall with Tile, Marble and All Stone substrates
  • Multiple layers of Drywall, Plaster, and Lath
  • Most Wall Panels, All Masonry type boards—with or without decorative panels
The WingIts® assembly should be fully extended to the stopping point. This will allow for the wings to be fully compressed and pushed through the hole.
The Fastener is offset, and the foam template is designed to direct the user where to drill, not where the grab bar will be attached. If you drill according to the template, everything will properly align when you attach the grab bar.
The faceplate is part of the structure of the WingIts® Fastener. Eliminating or altering any part of the Fastener will affect the integrity of the product.
The wings are part of the structure of the WingIts® Fastener. Eliminating or altering any part of the Fastener will affect the integrity of the product.
No, the length of the grab bar does not determine which Fastener is used. Grab Bars up to 48″ require a support on each end. Grab Bars longer than 48″ require additional support(s).

The standard MASTER Anchor™ (MAW35) has a grey stem and includes a #8-32 panhead screw. The MASTER Anchor™ (MAWSD35) has a blue stem and includes a #10-32 truss head screw.

Specific Installation Scenarios

Drywall should be a minimum of 5⁄8″ thick to meet commercial code for Grab Bars. 5⁄8″ drywall is fire rated and therefore has continuity across the full area whereas 1⁄2″ drywall is not fire rated and there are too many variables to determine an accurate weight rating.

WingIts® Fasteners should ONLY be used on low-profile and tilting-type wall mounts. There are three types of TV wall mounts: low-profile, tilting, and full-motion. WingIts® fasteners should not be used to install full-motion wall mounts. The best installation for low-profile and tilting-type mounts is to install screws into the wall studs and use WingIts® Fasteners where there are no studs.

See our page about installing TVs with WingIts® Fasteners here

Never. WingIts® Fasteners are NOT intended for use in ceilings.

The only WingIts® Fastener compatible with WingIts® stainless-steel framed tub benches and shower seats is the Stainless Steel “Beast” Grab Bar Fastener (GBW40/GBW50). WingIts® Fasteners will not work with other manufacturers’ seats.

Please contact support@wingits.com for more info.

This application is determined on a case-by-case basis as there are many railing types and designs. Please submit detailed information regarding the application and desired railing bracket to support@wingits.com for advice.

This application is determined on a case-by-case basis. Please contact support@wingits.com for advice.

The Stainless Steel “Beast” Grab Bar Fastener (GBW40) can be used in fiberglass or acrylic surrounds provided the surround is ¼” thick or greater and not deteriorating.

The Stainless Steel “Beast” Grab Bar Fastener (GBW40) can be used in lath and plaster and plaster/mud walls.
No. WingIts® MASTER Anchor™ Fasteners (MAW) should NEVER be used with WingIts® Grab Bars. Regardless of intention, WingIts® Designer Grab Bars must always be paired with WingIts® Designer Grab Bar Fasteners (GBWME40) for safety and compliance reasons.

Apache Drill Bits

Apache™ drill bits are fine-cutting tools designed for drilling into ceramic wall tile and marble. They cannot be used on materials that must be ground such as porcelain or granite—for these applications diamond hole saws are required. When using Apache™ drill bits, use a standard cordless drill (not impact driver or hammer drill) and hold the drill steady while applying even pressure.

Fasteners with Stainless Steel (SS) wings require a 1 ¼” Apache™ drill bit (WA200GT54).

Fasteners with Fire-Retardant Plastic (FRP) wings require a ¾” Apache™ drill bit (WA200GT34).